Systems and processes

Our integrated management system (IMS) encompasses safety, health, environment, quality, energy and responsible sourcing. It provides a consistent set of system, corporate and operational procedures and is in use at every operational site. An IMS steering group monitors the system and continues to develop it to make it easier for managers to identify relevant tasks by directing them to specific procedures.

We have successfully embedded the requirements of the revised 2015 ISO standards (9001 and 14001) into the IMS. An initial audit took place in 2017 and it is anticipated that full certification will be achieved well in advance of the October 2018 deadline.

A key tool which supports the IMS is a reporting system called Entropy which we use to record and monitor data and information from energy and water use through to environmental incidents and complaints. We have also improved our information and data collection through the successful launch of new software called Intelex, which is being introduced throughout the HeidelbergCement Group. Intelex captures safety conversations, incident and near hit reporting and will enable greater insight into the root cause of incidents and the sharing of lessons learned.

The BES 6001 Responsible Sourcing of Materials (RSM) standard is in place at all our production sites. Our subsidiary MQP was certified during the year and in the most recent audit, our aggregates and asphalt product lines rose from ‘very good’ to ‘excellent’.

In 2015, we became the first company in the construction materials sector to achieve the international energy management standard ISO 50001. All our business lines operate comprehensive quality management systems to ensure business processes and products achieve the highest standards.

*Conforms to ISM code(International Safety Management Code) and SMS (Safety Management System on ships)