Product quality and performance

We have a national UKAS-accredited testing laboratory at Chipping Sodbury which delivers accurate and consistent analysis of concrete, aggregates and asphalt and also provides a commercial service for external customers. We have introduced ‘best agent’ call identification in our customer service centres to direct calls to the most appropriate agent, and we have made further improvements to our order and despatch systems to ensure customers receive the right products at the right time and are invoiced correctly. As a result, customer complaints fell again in 2017.

We continue to invest in development of new products, either working with external partners or HeidelbergCement’s global research and development department.